Refund policy

Returns

If you are unhappy with your order for any reason please email us at info@exscondoms.co.za to arrange a return or refund. Please list your name, order number, the product you wish to return and the reason for that return. 

If you wish to exchange or return an item because you have changed your mind, you are welcome to do so. All costs to return the condoms to us in this instance will be need to be covered by you. The items must be sent back in perfect condition - sealed in original packaging. All items returned to us are at your own risk, therefore a reputable, tracked delivery service is recommended. Once your return is received and has been inspected, your exchange will be processed. Please allow 3 days from receipt of parcel to dispatch of replacement goods.

Return conditions below apply to all returns.

• You must complete your return within 14 days of the date of delivery.
• The product must be unused and in original condition & packaging.
• The purchaser is responsible for return delivery costs unless the product is faulty.
• If the customer has opted for a refund of the order, the original postage will not be refunded.
• Refunds do not apply to sale items.

PLEASE NOTE - All returns are subject to the above terms and conditions being met