Shipping policy

 

2025 Holiday Schedule

DELIVERY COST

We offer free delivery in South Africa for any orders over R450. 

Orders under R450 will incur a courier fee of R75.

DELIVERY AREA

South Africa

We deliver throughout South Africa.

Our items are delivered to your home or workplace via a courier and most times require a signature, so please ensure someone is available to collect your delivery.

If you require any more information on shipping please contact us at info@exscondoms.co.za

International

We are always happy to help international customers. Please contact us at info@exscondoms.co.za and we can arrange a quote for shipping overseas.

DELIVERY TIMES 

We endeavor to dispatch all orders within 2 working days. 

EXS Condoms South Africa is an online business based in Cape Town, South Africa.
Delivery times for most South African locations are between 2 to 7 business days from dispatch.

For more remote locations in South Africa, our courier companies might need to use a local on forwarding company which prolongs delivery times and will require longer delivery times, generally 8 to 14 business days.

The time it takes to deliver your parcel can vary with public holidays/ promotions/ natural disasters such as fires, floods & pandemics.

ORDER TRACKING - You will receive an email from the Courier Company confirming your order has been picked up. This email will supply you with your tracking number and tracking information, this provides a link to the courier company so that you can contact them if required.

 

Returns

If you are unhappy with your order for any reason please email us at info@exscondoms.co.za to arrange a return or refund. Please list your name, order number, the product you wish to return and the reason for that return. 

If you wish to exchange or return an item because you have changed your mind, you are welcome to do so. All costs to return the condoms to us in this instance will be need to be covered by you. The items must be sent back in perfect condition - sealed in original packaging. All items returned to us are at your own risk, therefore a reputable, tracked delivery service is recommended. Once your return is received and has been inspected, your exchange will be processed. Please allow 3 days from receipt of parcel to dispatch of replacement goods.

Return conditions below apply to all returns.

• You must complete your return within 14 days of the date of delivery.
• The product must be unused and in original condition & packaging.
• The purchaser is responsible for return delivery costs unless the product is faulty.
• If the customer has opted for a refund of the order, the original postage will not be refunded.
• Refunds do not apply to sale items.

PLEASE NOTE - All returns are subject to the above terms and conditions being met